Privacy policy details

Introduction and overview

How data is collected

We may collect personal details provided directly, or data collected automatically through website usage—always with your knowledge or consent.

How your data is used

We use your information only to deliver services, manage correspondence, improve our processes, and comply with regulations. Data is never sold or inappropriately shared.

• • Responding to your enquiries or support needs
• • Customising consultations or services
• • Maintaining website security and technical reliability
• • Enhancing customer experience through improvements
• • Meeting legal requirements in Australia
• • Internal record-keeping for compliance
• • Conducting quality assurance checks

How information is shared

Data is only shared with trusted service providers or as required by law. We do not sell your information to third parties or use it for unsolicited marketing.

Your rights

You have rights to access, correct, or request removal of your information. Contact us for more details about exercising these rights under Australian law.

• • Request access to your personal information
• • Correct inaccurate or outdated details
• • Request deletion as allowed by law
• • Receive a copy in a usable format
• • Object to processing for direct communication
• • Request limits on certain uses or sharing

Data security measures

We employ industry-standard protections and best practices to secure personal information against unauthorised access or misuse.

Data retention practices

Personal data is kept only as long as needed for service delivery, regulatory, or legal requirements. Data is securely deleted or anonymised when no longer necessary.

• • Kept for account management duration
• • Stored while service relationship continues
• • Held for legal correspondence periods
• • Retained for required documentation
• • Removed if you opt out of updates

Retention periods are determined by law and data type, reviewed regularly for compliance.

International transfer policy

We minimise cross-border data transfer and take extra security steps if international processing occurs.

• • Transfers only to countries with strong privacy laws
• • Additional safeguards such as encryption are applied
• • Service provider compliance is strictly required
• • Consent obtained if transfers are necessary

Cookies and tracking

Necessary and analytical cookies may be used for technical performance, security, or to understand website usage. Preferences can be managed via browser settings.

You are free to manage or block cookies through browser controls at any time.

Policy updates and changes

Our privacy policy may be changed to reflect new laws or improvements. Major changes are communicated actively to users.

• • Website banner for policy announcements
• • Direct contact for major updates
• • Policy date shown on our website
• • Archived versions available for review

We recommend reviewing regularly for any updates.